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• Jurnal Manajemen dan Bisnis Madani Vol. 1 No. 1 (2019) - Articles
  Managing Customer Relationship in Retail Banking – TIPCE as Driver of Customer Loyalty and Word Of Mouth of PT Bank Mandiri. Case Study of Priority Banking Customers in Kelapa Gading.
  Abstract  PDF
• Jurnal Manajemen dan Bisnis Madani Vol. 1 No. 1 (2019) - Articles
  MANAGING CUSTOMER RELATIONSHIP IN PRIORITYBANKING – TIPCE AS DRIVER OF CUSTOMER LOYALTYAND WORD OF MOUTH OF PT BANK MANDIRI. CASE STUDY OF PRIORITY BANKING CUSTOMERS IN KELAPA GADING.
  Abstract  PDF