Pramesti, Fidelia, London School of Public Relation Jakarta, Indonesia

• Jurnal Manajemen dan Bisnis Madani Vol. 1 No. 1 (2019) - Articles
  Managing Customer Relationship in Retail Banking – TIPCE as Driver of Customer Loyalty and Word Of Mouth of PT Bank Mandiri. Case Study of Priority Banking Customers in Kelapa Gading.
  Abstract  PDF