PRAMESTI, F. Managing Customer Relationship in Retail Banking – TIPCE as Driver of Customer Loyalty and Word Of Mouth of PT Bank Mandiri. Case Study of Priority Banking Customers in Kelapa Gading. Jurnal Manajemen dan Bisnis Madani, [S. l.], v. 1, n. 1, 2020. Disponível em: https://journal.paramadina.ac.id/index.php/madani/article/view/165. Acesso em: 2 may. 2024.