Pramesti, Fidelia. 2020. “Managing Customer Relationship in Retail Banking – TIPCE As Driver of Customer Loyalty and Word Of Mouth of PT Bank Mandiri. Case Study of Priority Banking Customers in Kelapa Gading.”. Jurnal Manajemen Dan Bisnis Madani 1 (1). https://journal.paramadina.ac.id/index.php/madani/article/view/165.