“MANAGING CUSTOMER RELATIONSHIP IN PRIORITYBANKING – TIPCE AS DRIVER OF CUSTOMER LOYALTYAND WORD OF MOUTH OF PT BANK MANDIRI. CASE STUDY OF PRIORITY BANKING CUSTOMERS IN KELAPA GADING”., JMBM, vol. 1, no. 1, Jan. 2019, Accessed: Feb. 22, 2026. [Online]. Available: https://journal.paramadina.ac.id/index.php/madani/article/view/242