Managing Customer Relationship in Retail Banking – TIPCE as Driver of Customer Loyalty and Word Of Mouth of PT Bank Mandiri. Case Study of Priority Banking Customers in Kelapa Gading. JMBM [Internet]. 2020 Feb. 10 [cited 2025 Nov. 28];1(1). Available from: https://journal.paramadina.ac.id/index.php/madani/article/view/165